Privacy Policy

Your privacy is important to us. Learn how we collect, use, and protect your personal information.

1. Introduction

Nilambara Lake View ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services at our hotel located in Dambulla, Sri Lanka.

By using our website or services, you consent to the data practices described in this policy. If you do not agree with the data practices described in this Privacy Policy, you should not use our website or services.

2. Information We Collect

Personal Information

We may collect personal information that you provide to us, including:

Name and contact information (email address, phone number)
Payment information (credit card details, billing address)
Booking information (check-in/check-out dates, number of guests)
Identification documents (passport number, national ID) when required
Special requests or preferences

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including IP address, browser type, operating system, and browsing behavior.

3. How We Use Your Information

We use the information we collect for the following purposes:

To process and manage your bookings and reservations
To communicate with you about your stay and respond to inquiries
To process payments and prevent fraud
To improve our services and website functionality
To send you marketing communications (with your consent)
To comply with legal obligations and regulatory requirements
To ensure the safety and security of our guests and property

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

Service Providers: We may share information with trusted third-party service providers who assist us in operating our website and conducting our business (e.g., payment processors, booking platforms)
Legal Requirements: We may disclose information when required by law, court order, or government regulation
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred
With Your Consent: We may share information with your explicit consent

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

We use SSL encryption for data transmission and secure storage practices for sensitive information such as payment details.

6. Your Rights

Under Sri Lankan data protection laws, you have the right to:

Access your personal information
Request correction of inaccurate information
Request deletion of your personal information
Object to processing of your personal information
Withdraw consent at any time

To exercise these rights, please contact us using the information provided in the Contact section below.

7. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and personalize content. You can control cookie preferences through your browser settings.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Booking records are typically retained for 7 years for accounting and legal purposes.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Nilambara Lake View

477, Edirisingha Estate, Ibbankatuwa, Dambulla, Sri Lanka

Email: angunawala.a@gmail.com

Phone: +94 76 039 0490 | +94 76 653 3028

Last Updated: November 17, 2025